Exchanges & returns
How does exchanging or returning work?
At Casify you can of course exchange or return your order. You have 60 days to cancel your order and register the return. After registering your return, you have another 14 days to send the product back.
Once we've received your return registration, the order amount including shipping costs will be refunded as soon as possible, and no later than within 14 days of receiving your return.
You can start your return request via the button below. Enter your postcode and order number there, and our system will look up your order. Then indicate which products you want to send back and you'll receive a return label. You don't have to pay for the return label — if you want your money back, the return costs will be deducted from the refunded amount.
Ordered via Bol.com? Register your return via your Bol.com account instead.
Register a return| Exchange items | Money back |
|---|---|
| Free |
€2.99 return costs (free if the product is damaged or incorrect) |
| Register a return easily via our returns portal and choose "exchange items". | Register a return easily via our returns portal and choose "money back". |
| Let us know the replacement product or get in touch with us. | Send the items back to us. You'll receive a return label. |
| We'll send the replacement product to you free of charge, or you'll receive a discount code. | Once your return is processed, you'll receive the full order amount back. The return costs are deducted from the refunded amount. |
Exchange & return conditions
- Products must be registered for return within 60 days, starting from when you received the order.
- After registering your return, products must be sent back within 14 days.
- You don't have to pay for the return label. If you want your money back, the €2.99 return costs will be deducted from the refunded amount.
Exceptions
Not all products can be returned. The following products fall outside the 60-day viewing period:
- Items that can no longer be returned for hygiene reasons, such as in-ear earbuds, unless the packaging is still unopened.
- Screen protectors can only be returned if the product is unused — the protective film must not have been removed.
- If the product is damaged, or the packaging is more damaged than necessary to try the product, we may charge you for this loss in value. So please treat the product with care and make sure it's well packaged for a return.