Warranty & complaints

Guarantee

All items purchased from us are covered by the statutory legal guarantee. This means that a product must meet what a consumer may reasonably expect from it.

Has your product become defective during normal use, or does it not perform as expected? Contact us at info@casifytech.com. Include your order number and, if possible, photos. We will assess your report and work with you on an appropriate solution, such as repair, replacement or a refund where legally applicable.

Complaints

Do you have a complaint about a product or our service? Send it to info@casifytech.com. We will process it as quickly as possible and respond within 14 days. If we need more time, we will tell you within that period when to expect a full response.

If we cannot resolve the matter together, you can submit your complaint for mediation through WebwinkelKeur.