Frequently asked questions

Order before 17:00 on working days and your order ships the same day. In the Netherlands and Belgium you usually receive it within 1–2 working days; in Germany and France within 2–3 working days. For Luxembourg and Austria, check Track & Trace for the estimated delivery date.

Delivery days vary by country, shipping service and delivery partner. Check Track & Trace for the latest delivery information for your order.

For the Netherlands, Belgium, Germany, France, Luxembourg and Austria: Shipping costs €2.99 below €25 and is free on orders of €25 or more. The threshold is based on the product total after discounts, including VAT and excluding shipping.

Our products are shipped with PostNL, usually as mailbox post. Larger orders are shipped as a parcel. Outside the Netherlands, PostNL may hand your parcel over to a local delivery partner.

Yes — as soon as your order has been shipped, you always receive an email with a Track & Trace code.

We deliver to the Netherlands, Belgium, Germany, France, Luxembourg and Austria. We do not currently deliver to Switzerland.

If your parcel doesn't fit through the letterbox and you're not home, PostNL delivers to your neighbours or to a pickup point. You'll then receive a notification from PostNL.

You have 60 days to register your return. After registering, you have another 14 days to send the product back.

• Return for money back: €2.99 return costs (except for a damaged or incorrectly delivered product).
• Return for exchange: free.

You can easily register your return via our returns portal. You'll then receive a return label. Register a return →

Within a maximum of 14 days after we receive your return.

Yes, exchanging is free. We'll send you the replacement product free of charge, or you'll receive a discount code.

• Opened in-ear earbuds (for hygiene reasons).
• Screen protectors whose protective film has already been removed.
• Damaged or carelessly packaged products — a reduction in value may be charged for these.

You receive a standard 1-year warranty on all our products.

Manufacturing defects and rapid discolouration or wear are covered by the warranty. Normal wear and tear is not covered.

Contact us right away at info@casifytech.com. We always make sure to find a quick solution.

Send an email to info@casifytech.com or call 085 333 22 53. We aim to reply within one working day.

• Email: info@casifytech.com
• Phone: 085 333 22 53
• Contact form: contact page

We aim to reply within one working day.